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Supplier Onboarding ProcessAcme Industries works with a trusted network of suppliers to ensure consistent quality and performance. If you are a new vendor seeking to onboard, please follow the step...

Required Documents for QualificationBefore Acme Industries can issue any purchase orders, vendors must complete our qualification process. The following documents are required: Completed W-9 (for U...

How to Access the Vendor PortalThe Vendor Portal allows you to track shipments, view open POs, upload compliance documents, and manage invoices. Access is granted only after successful onboarding.T...

How to Initiate a Product ReturnAt Acme Industries, we want you to be completely satisfied with your purchase. If you need to return an item, follow these steps to ensure a smooth return process: S...

Vendor Performance ExpectationsAt Acme Industries, we hold all suppliers accountable to clear performance standards. These expectations include: On-time delivery rate of 95% or higher Defect rate b...

Understanding Warranty CoverageAcme Industries provides a limited warranty on most manufactured and distributed products. Our standard warranty term is 12 months from the date of delivery. The warr...

Returning a Damaged or Incorrect ItemIf your item arrived damaged or is not the item you ordered, please notify us within 7 business days of receipt. Take the following steps to expedite your retur...

How to Track Your Return or RMAOnce your return request has been approved and the item is shipped, you can track its status using the RMA number provided. Visit returns.acmeindustries.com/track and...

How to Place an OrderPlacing an order with Acme Industries is simple. You can use our secure ordering portal or submit purchase orders by email. To use the portal: Visit orders.acmeindustries.com a...

How to Cancel or Modify an OrderIf you need to cancel or adjust an order, time is critical. Contact us within 2 hours of order submission to increase the chance of making changes. After that, order...